Welcome to the Updated GuardTrax System

GuardTrax has been completely redesigned with a modern web dashboard and updated mobile apps. Everything you rely on — tour tracking, tag scanning, incident reporting, shift management, GPS tracking, photo reports, and more — is here, rebuilt from the ground up with improved performance and new features.

If you had an account on the previous GuardTrax system, your existing login credentials should still work. Log in now to get started.

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Legacy System Shutting Down — May 1, 2026

The previous GuardTrax system and legacy mobile app will be fully retired on May 1, 2026. After that date, neither the legacy system nor the legacy app will be accessible. Please migrate to the updated system and download the new mobile app as soon as possible to avoid any disruption.

🚀 Getting Set Up on the New System

Whether you're a new customer or migrating from the legacy system, here's how to get started:

1. Log In or Create an Account

Visit the login page and sign in with your existing credentials. If you're new to GuardTrax, create a free account or join your company's existing account.

2. Set Up Your Group & Licenses

Once logged in, go to Settings > Group Settings to configure your locations and licenses. Each mobile device needs its own license code. You can generate licenses and send QR setup codes directly from the dashboard.

3. Add Officers & Tags

Add your security officers under Settings > Users and configure your checkpoint tags under the Tags section. If you're migrating, your existing tags and officers may already be available.

Migrating from the legacy system? Your groups, officers, tags, and historical data have been preserved. Log in with your existing credentials to pick up where you left off.

📱 Setting Up the Mobile App

The GuardTrax mobile app is available for both iOS and Android. Follow these steps to get your device linked:

Step 1 — Download the App and Prepare to License

Search for "GuardTrax" in the App Store (iPhone) or Google Play Store (Android) and install the app. When you open the app for the first time, you will see the Device License screen.

Step 2 — Enter Your License Code

Tap "Scan License Code" and point your camera at the QR code provided by your administrator. You can get the QR code by logging in to the web dashboard, navigating to Settings > Group Settings, and clicking on your license. Alternatively, you can enter the license code manually.

Step 3 — Save the License

After entering the code, tap the "Save License" button. The app will verify your code and link it to your device. You should see a confirmation and be taken to the login screen.

Step 4 — Log In

On the login screen, select your name from the user list and enter your password to log in.

Important: Each license code is tied to one device. If you need to move a license to a different device, contact your administrator or reach out to us at support@vidaria.io.

🔑 Loading a License on the Web Dashboard

If you are an administrator and want to manage licenses from the web:

Log in to the new system with your existing credentials.
Navigate to Settings > Group Settings.
Click on a License to open the license details.
Use "Send License QR Code" to email setup instructions and a scannable QR code directly to the officer's device.

💬 Need Help?

Our support team is ready to help you transition to the new system. Whether you need assistance migrating your account, setting up devices, or have any questions, reach out to us:

support@vidaria.io